29 October 2014

Best Phone Call EVER!

At work the other day, I got a phone call.  I get plenty of phone calls at work.  Mostly people asking questions, looking to see if there is a certain piece of furniture in stock, price, size, etc. etc.  But, I got the best phone call I have had since I started at my current job.  In fact, it might be the best phone call I have ever gotten while at work.  Below is the paraphrased conversation.

Caller:  'Hello, my name is xxxxx.  You helped me about a week ago look for and find a Christmas cookie cutter set I was looking for.  Do you remember that?'

Me:  'Hello xxxxx.  Yes, I do remember that.  Is there anything with that I can help you with?  I can check to see if we have anymore.'

Caller:  'No, I just needed the one.  Thank you.  The reason I was calling was because I was really impressed with your customer service, knowledge of the product, and that you knew exactly where it was.  I work for Target as a human resources manager in town and was wondering if you would be interested in coming in and applying for a job as a department manger with us.'

Me:  *Smiling ear to ear* 'Thank you, but no.  I really enjoy working here.  The team is great, the management is supportive, and the pay is good.'

Caller:  'Okay, I just thought I would extend the offer.  They are lucky to have you.  Have a good day.'

Me:  'You too.'

Now, I got home and told my wife this story.  She said, 'well, you should have told her that you worked for them for close to eight years and all the shit that you had to deal with and how they don't try to develop their people unless they are close to the managers.'  And part of me really, really, really wanted to.  If this had been a phone call from my store here in Minnesota, I would have.  And if this caller had caught me on a bad day, I might have.  But, I wanted to take the high road, plus all she was doing was trying to staff her store.  You know, her job.  And the main reason I wanted to be polite and was because she doesn't have a clue about my previous work history.  She just saw someone that took the time to work with a customer and make sure they found what they were looking for.  It just made my day.  I went and told my manager shortly after the phone call and we both had a good laugh about it.  Because she has gotten the same type of phone call from her previous employer.  And the same type of scenario.  Someone who was impressed with her service, but was from a store that she did not work for.  We both have only been in our current position for less than a year, so we have something in common. 

59/120

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